Respect The(ir) Process

Respect The(ir) Process

The creative process: organic, nonlinear, unpredictable and very distinct to each person. Are you respecting that process? Providing a safe space for ideas to blossom? I’ll never forget an executive from another department demanding on-the-spot ideas when I was the...
Trust: Antidote for a Crisis

Trust: Antidote for a Crisis

How Brand-building Can Strengthen Your Financial Institution During The Pandemic And Into The Future (This article first appeared on CUInsight.com July 2020) Where do we go for stability when so much around us is in turmoil? As we all face these ever-fluid economic...
Messaging During a Crisis

Messaging During a Crisis

Here’s the third article in my Lessons Learned series. There’s an introduction and back story article, then the article describing our clear and constant communications, and this one covering the messaging, and lastly I’ll cover what we learned about...